PHONE ORDERS

We will gladly assist you in placing your orders M-F, 8:00 am – 5:00 pm eastern time. Calls placed before or after hours will be handled by our automated voice mail system.

BACK ORDERS

Any item not in stock and not expected to be in stock within 10 days will be placed on back order and shipped as soon as possible.

SHIPPING

We only charge actual shipping costs. NO HANDLING FEES will be applied. We ship most orders UPS, it is normally the quickest and least expensive. UPS requires an address, NO PO BOX DELIVERIES. Delivery of normal ground shipments will take from 2-10 days depending on your location. Some items are too large for UPS and must be shipped by truck freight. All items requiring delivery by truck will be shipped freight collect. Prices for truck delivery depend on the area you live in.

CREDIT CARDS

GUILLEN’S accepts Visa, MasterCard, American Express and Discover.

CHECKS

Money orders and certified bank checks accepted. Guillen’s also accepts personal checks. However, any order paid by personal check will not be shipped until the check clears.

A $20.00 CHARGE WILL BE APPLIED TO ALL RETURNED CHECKS.

RETURNS

No return on Electronic Components. No returns accepted without a MRA (Material Return Authorization Number . All returns must be shipped pre-paid. No returns accepted after 30 days. All returns are subject to a 25% restock fee. Refused merchandise will be charged all shipping charges as well as a 25% restocking fee. All returns will be inspected for damage prior to a credit being issued.

No returns on electrical items or literature.

DAMAGED MERCHANDISE

All items are insured. After orders are shipped it is the responsibility of the delivering agency to deliver your order in good condition. If you receive a damaged package, notify the delivering agency immediately. Save all original cartons and packaging for inspection. After contacting the delivering agency, please contact Guillen's with all info so arrangements can be made for a replacement. Any damages must be reported within 7 days of receiving the product.

SALES TAX

All orders shipped outside FL are exempt from sales tax. FL residents are required to pay sales tax. Sales tax rates are subject to change. The current tax rate is 7 %.