Help / FAQ
Here is some helpful information about our Web Site.

How do I order a product?
How can I get better results from a search?
When should I expect my order?
Will my information be used for marketing?
Are the international shipping charges shown at check-out?

How do I order a product?   

First, find the items that you are looking for by searching, or browse through our pages per Manufacturer.  On those screens, you will see a box on the right in which you would enter the quantity desired, then click the ORDER button to add it to your basket.  Once you have finished shopping, or at any time to view your basket, just click on the shopping basket icon located at the top of all of our pages.  This will bring up a page showing all of your items, and the shipping charge (if any). For international orders, please click here. Then simply click on the Check-Out button, which will bring up the page on which you will enter the information necessary to process your order, such as name, address, shipping address, email address, and credit card information. Lastly, you will get a confirmation page with your order number, which we recommend you printing out in case you need to contact us concerning your order.

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How can I get better results from a search?

To refine your search, you have the option to use and Advance Search option to narrow your search to only those elements you want. Since we have thousands of products in our inventory, we suggest that you choose as many elements as possible to narrow your search. 

First, you can pick a category or a manufacturer. Or, to narrow down your search, choose one of each. For example, if you are looking for the choices for Kohler Faucet products, pick Faucets from the Category, and Kohler from Manufacturer, which will return only Kohler Faucet products, and none other. If you want to see a specific category  by all manufacturers, then choose "all manufacturers".   You can further streamline your results by an entry in the "Description" field, which will search our database for any entry with that description.  For example, if you choose the "Parts" category, and enter "Display" in the Description field, then our database will be searched in the Parts category for any product with the word "Display" in it, whether by itself, or in combination with other products. 

Similarly, if you feel you know the manufacturer and name of the product, just put an entry in those two fields. For example, if you choose "Jacuzzi" as the manufacturer, and enter "Pump Assy" in the description field, the search results will show all the Jacuzzi products which has "Pump Assy" in its name or description.  This especially comes in handy when searching categories in which we have an extensive number of products, such as Motor, Gasket, Filter, Pipe, Faucet, etc.

Please remember that if you cannot find a particular product, just click here to e-mail our sales department.   We'll e-mail back as soon as possible to advise you if we carry the product and what our price is.  If we do not have the product in stock, we'll tell you if we can special order it for you, what the price would be, and how long it would take.  We strive to fulfill every customer request, so please do not hesitate to give us a try.

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When should I expect my order?

We ship all orders within 48 hours (holidays and weekends excepted), however we strive to ship all orders within 24 hours, and are successful in doing so over 95% of the time. When your order is shipped you will be emailed to be notified of shipment. However, we will also email you as soon as possible if a situation exists which prevents us from shipping within this time frame, and given an indication of when to expect shipment. We ship most orders via UPS, other shipping alternatives are provided during the Order Procedure.

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Will my information be used for marketing?

Never! - We never, ever sell, rent, or otherwise divulge information concerning our customers to anybody.  But we go even further than that. Other than emails to confirm your order, and to advise you of the shipping status, we never send emails to our customers for marketing purposes. Nobody appreciates receiving volumes of unsolicited email, and we treat our customers accordingly.

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Should you encounter any problem at all, please contact our Webmaster